Sendinel generally aims to improve the communication between clinics and patients. Clinics are the entrance point to the South-African health system. If somebody is sick, that person goes to a clinic and is examined and treated by a nurse. On a regular basis, specialists visit the clinic (for example once a week). If the person has to be operated, the person is transferred to the hospital. Clinics are free of charge for all patients. So what we want to do is to help the clinic staff contacting the patients. The supported communication channel will be SMS or computer-generated phone calls to the patients’ mobile phones.
Patients can receive information from the clinic via SMS and Phone Call
We focus on 4 main use cases:
• When lab results arrive, patients should be informed that they can come to the clinic to pick them up.
• Sometimes people forget appointments they have with the clinic. Appointments are given to chronic patients or for vaccinations (especially for children). When the appointments are forgotten, the intake of medicine may be interrupted or there may be no vaccination. So the clinic staff can set-up a reminder in Sendinel. One day before the appointment, the patient will be reminded of the appointment.
• It sometimes happens that not enough medicine is present at the clinic. So when the medicine arrives the clinic should be able to inform all patients who are waiting for it.
• The clinic sometimes wants to inform a larger group of people about the same topic. For example, all pregnant women should be informed about a gymnastics training. So they can create an information group "information for pregnant women" and subscribe all pregnant women to it. Then all subscribers will receive the messages that the clinic staff writes to that information group.
Right now our main menu looks like this:
We plan to release Sendinel on the 5th of May with all the above described features.
A more formal description of the features is available at Google Docs here and in pdf format here.
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